FAQ

technical

What is a Zone?+

In 24 Volt conveying each module requires a minimum of 3 ‘zones’ for optimum performance. Each ‘zone’ houses one sensor.

Further technical information is available on each Product Page

See also our 24 Volt Demonstration video. This demonstration module consists of 4 zones.

What is ‘TOR’+

To order support stands you will need to provide us with the TOR (Top of Roller) height you require. 

See the Accessories and Spares ‘Technical Section’ for guidance.  

Should I choose a ‘High’ or ‘Low’ profile?+

This refers to the side frame height in relation to the roller bed. 

High Profile sits higher than the TOR (Top of Roller) 

Low Profile sits flush to the TOR (Top of Roller)

Please see the technical drawings in the ‘Accessories and Spares ‘ section for further guidance. 

What is a Pitch?+

A ‘Pitch’ is the measurement between each roller.
Choosing the correct roller pitch is important to ensure trouble-free transportation of your goods.

Further technical information on how to calculate the correct pitch and the accompanying diagrams are available on each individual product page.

ordering

How do I order?+

Our order process is simple;

  • Fill your basket
  • Receive your personalised quote by email the next working day
  • Your superfast delivery date confirmed on receipt of your order.
  • Your new conveyor arrives along with our easy to install instructions

Can I change the specification of my conveyor once my order is accepted?+

Part of our USP is that we provide quality goods and fast delivery. Once your order is placed we start the process of building your order immediately to ensure we delivery to the agreed timescales. With this in mind it is likely that any changes to an order will incur costs. Please contact us for further information.

Payments and Cancellations+

Full payment is required at time of order placement.

We accept BACS payments and the relevant bank details will form part of your order quotation. 

A copy of the settled invoice will be enclosed with the dispatched goods unless you request it earlier.

Cancellations 

Due to our fast turnaround times cancellations will incur the following penalties unless stated otherwise on your quotation.

Up to 1 working day from order placement – 50% of total amount.

2 working days onwards – 100% of total amount. 

installation

Do you offer an installation service?+

We currently offer our conveyors on a supply only basis however you will find our standard conveyors easy to install with the manual provided. If you should require any further help we are just a phone call away.

delivery

What are the shipping costs?+

Shipping costs are calculated on each individual sale based on volume, weight and destination. We will advise shipping costs with your order quotation.

We use a reliable distribution network and ship our goods in pallet form so please ensure there will be someone present at the delivery address to receive and offload the conveyors.

What are the estimated delivery times?+

Our standard conveyors can be with you within 4-5 working days of order placement. 

If you order is of a more bespoke nature we will confirm an estimated delivery with your quotation.  

Stock spare and accessories can be with you in 24-48 hours from order placement. 

What paperwork will be included with my delivery?+

CE documentation.
Operational manual with spares list..
1 Year guarantee.
Delivery note and VAT invoice.

after sales

What guarantee do you offer?+

All our products are offered with a full 12 month guarantee.

What after sales service do you offer?+

You will experience total peace of mind when ordering a CMECS conveyor however if you require any reassurance on installation or the technical capabilities of your new system we are just a phone call away.

 

Can't find what you're looking for? Contact Us!

CMECS have always supplied us with the best quality conveyors at competitive prices. Delivery is always to schedule. 

Testimonial

We were extremely happy with the conveyors we ordered. They have greatly improved our productivity and look great too! 

Testimonial